How to create a support request

We offer a number of Products and Services, so first you will need to determine the product/service you need assistance with.

Note: you will need to be logged into the support portal to submit a ticket, and you can contact our support if you do not have an account.

Composable Commerce Cloud
Self-Managed Commerce (Self-Hosted)
Self-Managed Commerce (EP-Hosted)
CX Studio (Unstack)

Elastic Path Products and Services Offered

Composable Commerce Cloud

This is the Elastic Path hosted cloud platform (SaaS offering), which includes Product Experience Manager (PXM), Core commerce capabilities (orders, inventory, customers, etc), and Composer.

To create a new support ticket for this service, go to Create a new Composable Commerce Cloud request Check you have Composable Commerce (Cloud Platform) selected under "Which Product are you using?".

Self-Managed Commerce (Self-Hosted)

With the Self-managed, self-hosted (on-prem) product you host the system yourself, and you have full control over the infrastructure, deployment, maintenance and upgrade processes.

To create a new support ticket for this service, go to Create a new Self-Managed, Self-Hosted Commerce request. Check you have  Self-Managed Commerce (Self Hosted, On-prem) selected under "Which Product are you using?".

Self-Managed Commerce (EP-Hosted)

Instead of hosting the Self-Managed Commerce architecture yourself in your own private cloud, you can have the system hosted by by us.  In this case we are in charge of hosting and maintaining the system architecture, while you have full control of the Commerce application.

To create a new support ticket for this managed hosting service, go to Create a new Self-Managed, Pivotree-hosted Commerce request. Check you have  Self-Managed Commerce (EP Hosted) selected under "Which Product are you using?".

CX Studio (Unstack)

Formerly known as Unstack, this is our front-end offering for quickly building shoppable landing pages and high-performing turn-key websites with little to no code.

To create a new support ticket for this service, go to Create a CX Studio (Unstack) request. Check you have  CX Studio (Unstack) selected under "Which Product are you using?".